Privacy Policy
1. Who We Are
This Privacy Policy explains how SyncLuv LLC and its service providers collect, use, store, and protect information when you use the Syncluv Android app with package name app.syncluv.net.
Contact email: custom@syncluv.net
2. Age Requirement
The app is intended only for users who are at least 18 years old. Do not use the app if you are under 18. We do not knowingly collect personal information from children.
3. Information We Collect
- Account information: account name, user id, login status, authentication tokens, profile name, avatar, language, and settings.
- Device connection information: Bluetooth device name, device address, signal status, connection history, product model, and device-control state.
- Media selected by you: photos or videos you choose for profile, feedback, chat, or AI video features.
- Audio input: microphone input is used only when you enable audio-reactive or voice-related features.
- Feedback and support information: feedback text, screenshots, submitted images, device model, and support conversation records.
- AI interaction data: chat messages, persona selections, prompts, generated replies, and related safety or reporting data.
- Usage and technical data: app version, platform, logs, crash or error data, network request metadata, and feature usage needed to provide and secure the service.
4. Android Permissions Used by This App
The following permissions are declared by the Android app package app.syncluv.net. We request or use them only for the purposes described below.
| Permission | Purpose |
|---|---|
| android.permission.INTERNET | Connect to app services, account services, AI features, media parsing services, feedback upload, and customer support. |
| android.permission.CAMERA | Take photos when you choose to attach a feedback image, chat image, avatar, or profile image. |
| android.permission.RECORD_AUDIO | Use microphone input for sound-reactive control, voice input, or audio-related features that you enable. |
| android.permission.VIBRATE | Provide local haptic feedback for app interactions. |
| android.permission.BLUETOOTH | Support Bluetooth device discovery and connection on Android 11 and below. |
| android.permission.BLUETOOTH_ADMIN | Support Bluetooth administration workflows on Android 11 and below. |
| android.permission.BLUETOOTH_SCAN | Scan for nearby Bluetooth devices. The app declares neverForLocation and does not use Bluetooth scanning to determine your location. |
| android.permission.BLUETOOTH_CONNECT | Connect to and communicate with Bluetooth devices selected by you. |
| android.permission.ACCESS_FINE_LOCATION | Required by older Android versions for Bluetooth scanning. It is limited to Android 11 and below and is not used to track your location. |
| android.permission.READ_EXTERNAL_STORAGE | Read selected media files on Android 12 and below when you choose images or videos. |
| android.permission.READ_MEDIA_IMAGES | Read images you select for profile, feedback, chat, or other app features on newer Android versions. |
| android.permission.READ_MEDIA_VIDEO | Read videos you select for AI video or media features on newer Android versions. |
| android.permission.READ_MEDIA_VISUAL_USER_SELECTED | Access only the photos or videos you selected through Android's limited media picker. |
5. How We Use Information
- Provide account login, profile, device connection, remote interaction, AI chat, AI video, feedback, and support features.
- Scan, connect, and control Bluetooth devices at your request.
- Process media you choose for app features, including local video recognition and feedback upload.
- Improve safety, prevent abuse, debug errors, protect accounts, and maintain service reliability.
- Respond to support requests, feedback, reports, and legal obligations.
6. AI Features and Content Safety
The app may provide AI companion, AI chat, and AI video features. AI-generated content may be imperfect or inappropriate. We use safety measures and user feedback channels to help detect, report, and respond to harmful content. You should not use the app to create, request, share, or promote illegal, abusive, hateful, exploitative, or unsafe content.
7. Sharing of Information
We do not sell your personal information. We may share information with service providers who help operate hosting, storage, analytics, account, AI, media, support, payment, security, or communication services. We may also disclose information if required by law, to protect users, or to enforce our terms.
8. Data Retention and Deletion
We keep information only for as long as needed to provide the service, meet legal obligations, resolve disputes, prevent abuse, and enforce agreements. You may delete your account inside the app through the account or profile settings when available. You may also contact us at custom@syncluv.net to request account deletion or personal data deletion.
9. Security
We use reasonable administrative, technical, and organizational safeguards to protect information. No method of transmission or storage is fully secure, so we cannot guarantee absolute security.
10. International Transfers
Your information may be processed in countries or regions outside your place of residence. Where required, we use appropriate safeguards for cross-border transfers.
11. Your Rights
Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. Contact us to exercise these rights.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top shows when this version applies. Material changes may be notified in the app or by other reasonable means.
13. Contact
For privacy questions, requests, or complaints, contact us at custom@syncluv.net.
This static page is intended for the Syncluv Android app package app.syncluv.net.